Return Policy

Return, Exchange & Alteration Policy

At Dalma, every garment is thoughtfully designed and crafted with meticulous attention to detail. Most of our pieces are made-to-order, ensuring exclusivity, superior craftsmanship, and a tailored experience for each customer. We kindly request you to read our policy carefully before placing an order.

Payment & Order Confirmation

  • We currently accept both Pre-Paid and Cash on Delivery (COD) orders across India.
  • Pre-paid orders are eligible for higher discount benefits as compared to COD orders.
  • For sizes above XL (XXL to 7XL), 50% advance payment is mandatory at the time of order confirmation.
    • Production for these sizes will commence only after the advance payment is received.
    • This policy is in place due to increased fabric consumption, embroidery scaling, and production costs involved in larger sizes.

Return Eligibility

  • Returns are accepted only within 7 working days from the date the order is delivered.
  • Items must be unused, unwashed, unaltered, and in original condition, with all tags and packaging intact.
  • Any signs of wear, stains, damage, or alteration will render the product ineligible for return.
  • Returns will not be accepted for custom-size, made-to-measure, or personalized orders.

Exchange Policy

  • Product exchanges are permitted only for sizes up to XL.
  • Exchanges must be requested within 7 working days of delivery.
  • Exchange requests are subject to stock availability.
  • Exchanges are not applicable for:
    • Sizes above XL
    • Custom-size orders
    • Sale or discounted merchandise

 Alterations

  • Size alterations are available for eligible products.
  • All courier and shipping charges for alteration requests must be borne by the customer.
  • Alteration requests must be raised within 7 working days of delivery.
  • Alterations are not applicable for sale or discounted products.

Sale / Discounted Items

  • No returns, exchanges, refunds, or alterations are applicable on sale or discounted merchandise.
  • These purchases are considered final sale.

COD Orders

  • Orders placed under Cash on Delivery (COD) are verified before dispatch.
  • Repeated refusal of COD orders or non-acceptance at delivery may lead to restriction of future COD services for the customer.
  • Dalma reserves the right to cancel COD orders at its discretion in cases of high-value or custom production orders.

Custom Sizing Disclaimer

  • Customers who are unsure of standard sizing are strongly encouraged to opt for custom sizing to ensure the best fit.
  • Custom-size orders are non-returnable and non-exchangeable.

Quality Check & Damages

  • All products undergo strict quality checks before dispatch.
  • In the rare event of receiving a damaged or incorrect product, customers must notify us within 48 hours of delivery, along with clear images and an unboxing video.
  • Claims raised beyond this period may not be accepted.

 Refunds

  • Refunds, where applicable, will be processed after the returned item has passed our quality inspection.
  • Refunds will be issued to the original mode of payment.
  • COD refunds will be processed via bank transfer after verification.

Contact Us

For any queries related to returns, exchanges, or alterations, please contact:
📧 dalmabyshalini@gmail.com