Shipping Policy
At Dalma, we strive to ensure that your orders are delivered in a timely and secure manner.
Shipping Partner
All domestic shipments are processed through Delhivery Post Service to ensure safe and reliable delivery across India.
Order Processing & Dispatch
- All orders are processed and dispatched within 10–12 working days from the date of order confirmation.
- As Dalma follows an artisanal, made-to-order approach, dispatch timelines may vary slightly depending on the nature of the product.
Delivery Timeline
- Once dispatched, orders are typically delivered within 7-8 working day, depending on the delivery location.
- Orders are not shipped or delivered on public holidays.
Order Tracking
Upon dispatch, the AWB tracking number will be automatically shared on the registered email address and contact number provided at the time of purchase. Customers can track their shipment by visiting:
https://one.delhivery.com/
Delays
During periods of high order volume or unforeseen logistical constraints, shipments may experience delays. Customers are requested to allow additional transit time in such cases. If there is a significant delay in the dispatch of your order, our team will notify you via email or phone.
Customer Support
For any queries related to shipping or delivery, please contact us at:
📧 dalmabyshalini@gmail.com
Our customer service team will be happy to assist you.